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NSoft récompensé pour son Service Client et son Bingo aux EGR B2B Awards 2023
We are ecstatic to announce that NSoft has been honoured with two esteemed EGR B2B Awards for 'Bingo Supplier' and 'Best Customer Service' at this year's prestigious ceremony.
This year's EGR B2B Awards, known as the Oscars of the igaming industry, were held at The Roundhouse in London on June 8th, 2023. The awards aim to recognize businesses integral to powering the global gaming industry.
With various disciplines encompassed, including betting and gaming software, payments, IT, infrastructure, and more, the awards are a true testament to NSoft's unrivalled dedication and service to our clients worldwide.
In the 'Bingo Supplier' category, NSoft stood tall against formidable competitors such as Pragmatic Play, Playtech, and Relax Gaming. Our win in this category underscores the commercial success of our flagship bingo product, Lucky Six, and our in-depth understanding of customer needs. The product's development and flexibility further solidify our standing in the market.
Lucky Six, our standout bingo product, brings a fresh twist to the classic bingo game with an enticing design, advanced backend infrastructure, and a wide array of captivating features. Even under challenging internet conditions, it generates millions of tickets daily, signifying its popularity among our customers and its status as a leading profit generator.
Our triumph in the hotly-contested 'Best Customer Service' category, where we faced stiff competition from 14 other companies including Sportradar, EveryMatrix, and SoftSwiss, clearly recognises our commitment to understanding and meeting customer needs. Our top-notch service , flexibility, adherence to briefs, and commercial success were commended, illustrating our devotion to delivering impeccable service to our partners.
Our CEO Dario Jurčić expressed: "I am filled with pride and gratitude as we celebrate these two significant wins. These awards underscore the hard work, passion, and commitment of our NSoft team. They are not just wins for us as a company but a recognition of our unwavering focus on customer needs and our dedication to innovation. As we mark our 15th anniversary, these achievements serve as a milestone and testament to our journey, filled with dedication and perseverance. We'll continue our quest to deliver nothing short of excellence, always keeping our customers at the heart of what we do."
2023 is a special year for NSoft as we celebrate our 15th anniversary in the market. The dual win at the EGR Awards is an incredible milestone that further solidifies our commitment to delivering premium products and services to our global partners.
NSoft prides itself on offering unparalleled B2B support, with our team available 24/7 for all business-related issues and operational needs. Our impressive average response times—4 minutes for email, 13 seconds for chat, and 5 seconds for phone—have become an industry standard, demonstrating our ceaseless dedication to our partners.
We are humbled by the recognition from the EGR B2B Awards committee and immensely proud of these achievements. This success propels us further in our mission to provide exceptional services, and we look forward to maintaining our standard of excellence in the years ahead.
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