IMS POLICY

Document ID: IMS05.POL01, Issue: 01

The management of NSoft d.o.o. Mostar and all company employees are focused on the continuous improvement of the Integrated Management System by the requirements of the standards, ISO 9001:2015 and ISO/IEC 27001:2013.

By establishing and improving the integrated management system, we meet the requirements and expectations of clients, business partners, employees, suppliers, and all other relevant interested parties. All employees are responsible for the quality of the processes they perform, embracing continuous improvements and preventive actions as a recognized style of our work.

The fundamentals of the IMS policy are:

  • Satisfied clients, as we demonstrate the ability and reliability to provide high-quality products and services;
  • An effective quality management system, in accordance with the requirements of ISO 9001:2015 and specific quality objectives, with continuous improvements;
  • Effective process management, from offer and contracting to contract execution and/or delivery of products/services;
  • The realization of products/services of the required and expected quality, which enables the expansion of business scope and competitiveness of NSoft;
  • Identifying, assessing, and controlling information security risks;
  • Identifying, assessing, and controlling risks related to work processes and objectives, as well as risks related to injuries and potential illnesses that may be associated with work processes and the environment;
  • Conducting training in the field of information security to acquire new knowledge and raise the awareness of all employees about the importance of protecting the organization's information assets;
  • Establishing efficient communication with all interested parties and other relevant organizations to better exchange information important for the quality and security of information;
  • Clearly initiating steps to undertake activities aimed at quality and information security by NSoft's suppliers (vendors);
  • Making our integrated management system policy publicly available.

The competence and motivation for teamwork, in which the experience and skills of each employee are valued and utilized, guarantee the maintenance and improvement of the quality of processes and products/services to the satisfaction of our clients and other relevant interested parties.

The IMS policy is reviewed at least once a year to determine its effectiveness, adequacy, and suitability.

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